I call the PRESIDENT of the bank to give him and earful!!! I hope he has earplugs because there is going to be some cursing and yelling. Not even ONE phone call to me to explain what is going on. NOT ONE HUMAN BEING at that bank has been able to resolve this!!!! UTTERLY UNACCEPTABLE AND UNPROFESSIONAL. after making over a dozen calls and speaking with over 20 reps and finding out that this had been escalated to Barbara in global account services who had written a couple of notes in the file indicating that she was having difficulty changing the soc Sec #. So I was told to write a letter to the bank and include a photo of the front and back of my drivers license along with my social security card explaining what happened. even though I had input it several times correctly at the store. Well I call customer service and when they couldn't verify my accoutn via social sec # it was obvious that the social security number was incorrect. It would not let the purchase go through even though I had been approved for $150 credit line. I applied in the store and they should not have done the application on a tablet because somehow the whole thing got screwed up and it did not issue a shopping pass for me to purchase the 3 bras that I had spent over and hour trying to select. One of the things the woman mentioned was to file a customer statement with the credit bureaus so that lenders may review and consider.I am going through the mos HORRIFIC experience I have ever had since birth with Comenity relative to the Victoria's Secret card I applied for and was approved for towards the end of October. Maybe the goodwill adjustments that people post on here were when Comenity had the prior CEO (Jay Coane). So frustrating! But I suppose I can't force them into "goodwill". I spent so much time on those emails yesterday. Not even of the 90-day mark alone! Same BS answer that I got at the call centers!! I shoulda said it was called "goodwill" for a reason, but I just thanked her for the call. Here’s a sample goodwill letter for missed payments on a credit card: your name your address Account Number: your account number date To Whom It May Concern: Thank you for taking the. When you receive your new chip card, it is important to follow the activation. If you opened your account after July 21st, you should already have a chip card. Youll receive more information in your inbox about this change once your card is on its way. While she "empathized", they had to follow regulations for all their clients and were unable to give me a goodwill adjustment. The new Victoria or PINK Credit Card is being sent to cardmembers now through January. A woman called me back next day (today) saying she handled these for John and Melisa. In desperation, I finally wrote a letter to the CEO (John Marion) and the President over Retail Credit Card Services (Melisa Miller). I tried 2 rounds of goodwill letters and numerous phone calls. Sadly, I was unsuccessful getting a goodwill adjustment for a 30,60,90-day late marks from Comentiy Bank on a Toyota Rewards Visa. We are about to close on a mortgage and getting my report pulled again soon. Protecting your privacy and account security is our top priority thats why we use the latest encryption technology to give you peace of mind while you access your account online.
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